Privacy Policy
Johnson & Steen Electric
Effective Date: August 2024
1. Introduction
Johnson & Steen Electric ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Manitoba and across Canada.
By using our services, website, or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this policy.
2. Information We Collect
We collect the following types of personal information when you interact with us:
• Contact Information: Name, address, phone number, email address
• Billing Information: Payment details, credit card information, or banking details
• Service Information: Electrical service history, installation details, and maintenance records
• Technical Data: IP addresses, device information, and website usage data (if applicable)
• Communication Data: Inquiries, complaints, or feedback you provide
3. How We Use Your Information
We collect and use your personal information for the following purposes:
• To provide electrical services, installations, repairs, and maintenance
• To process payments and manage billing
• To communicate with you about your services, appointments, and inquiries
• To improve our services, website, and customer experience
• To comply with legal and regulatory requirements
• To ensure the security of our business operations and prevent fraud
4. How We Share Your Information
We do not sell or rent personal information. However, we may share it with:
• Service Providers: Third-party contractors or partners who assist in service delivery, billing, or technical support
• Legal and Regulatory Authorities: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets
We ensure that third parties handling your personal information comply with privacy laws and safeguard your data.
5. Data Security and Retention
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or theft. These include encryption, firewalls, and secure storage. We retain your personal information only for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Once no longer needed, personal data is securely disposed of.
6. Your Rights and Choices
As a customer, you have the following rights:
• Access & Correction: Request access to your personal information and correct inaccuracies
• Withdrawal of Consent: Opt out of marketing communications or withdraw consent for data collection (subject to legal and contractual obligations)
• Deletion Requests: Request deletion of personal information where applicable. To exercise these rights, contact us at info@johnsonandsteen.com / 204-471-1381
7. Cookies and Website Tracking
If applicable, we use cookies and similar tracking technologies to improve website functionality and analyze visitor interactions. You can adjust browser settings to disable cookies, but this may affect website performance.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on our website.
10. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
Johnson & Steen Electric
31 Kingshead Close
Winnipeg, MB R3R 2E2
Tel: 204-471-1381